At Sereni Sleep, we aim to ensure your satisfaction with every purchase. If you are not completely satisfied, please read our Refund & Returns Policy below.

1. Returns Eligibility

  • You may request a return or exchange within 30 days of receiving your order.

  • Products must be unused, clean, and in their original packaging.

  • For hygiene reasons, certain items (like used bed pads) cannot be returned.

2. How to Request a Return

  • Provide your order number, product name, and reason for return.

  • Our team will guide you through the return process and provide a return address.

3. Refunds

  • Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed to your original payment method within 7–10 business days.

  • Shipping costs are non-refundable, except in cases of damaged or incorrect items.

4. Exchanges

  • If you wish to exchange a product (e.g., a different variation), please indicate this in your return request.

  • Exchanges are processed after the returned item is received and inspected.

5. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us immediately.

  • We will arrange for a replacement or refund at no extra cost to you.

6. Important Notes

  • Always follow the care instructions provided with your products to ensure eligibility for returns.

  • Sereni Sleep reserves the right to refuse returns that do not meet the above conditions.