At Sereni Sleep, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide when using our website and services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping addresses.

  • Account Information: If you create an account on our website.

  • Payment Information: Credit/debit card details, PayPal info, processed securely through our payment provider.

  • Website Usage Data: IP addresses, browser type, pages visited, and interactions with our website.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate about your order, account, or customer support inquiries

  • Improve our website, products, and services

  • Send promotional emails only if you have opted in

  • Comply with legal obligations

3. How We Share Your Information

We will never sell your personal data. We may share your information with:

  • Service Providers: For payment processing, shipping, or IT support

  • Legal Authorities: If required by law or to prevent fraud or harm

  • Business Transfers: In case of mergers, acquisitions, or sale of business assets

4. Cookies and Tracking

Our website uses cookies to enhance your browsing experience. Cookies help us:

  • Remember your preferences

  • Understand website traffic

  • Provide a smoother, personalized experience

You can disable cookies in your browser settings, but some features may not function properly.

5. Data Security

We take your data protection seriously and implement technical and organizational measures to keep your information secure. Payment transactions are encrypted via SSL for added safety.

6. Your Rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate data

  • Request deletion of your personal data

  • Opt-out of marketing communications

  • Withdraw consent at any time

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of these websites.

8. Changes to This Privacy Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. The latest version will always be available on this page.